SHIPPING POLICY

Policy Scope & Applicable Rules

This shipping policy applies to all customized prescription glasses, magnetic interchangeable frames, fashion sunglasses, and eyewear accessories purchased on our official website, covering all global customers and cross-border shipping processes. All shipping standards, time cycles, and service rules are implemented equally without regional discrimination.

Permanent Free Worldwide Shipping Benefit

We proudly offer zero-threshold free worldwide shipping for every single order sitewide. No minimum purchase requirement, no shipping handling fees, no regional extra charges, and no hidden checkout costs. Whether you purchase customized prescription eyewear or trendy sunglasses, you can enjoy free international delivery globally.

Unified US Dollar Settlement Standard

All online transactions are settled uniformly in US dollars. The final checkout price only includes product value with no additional logistics fees, exchange difference fees, or service charges. Our global pricing system maintains complete transparency to ensure every customer shops with clarity and confidence.

Professional Order Processing & Production Cycle

After your payment is successfully confirmed, our team will complete order verification, prescription data confirmation, frame quality inspection, professional lens customization, anti-scratch protective packaging, and shipment arrangement within 1 to 3 business days. Custom eyewear undergoes strict manual checking to ensure precise prescription data and flawless frame quality before delivery.

Global Unified Estimated Delivery Time

All international parcels enjoy a unified estimated delivery period of 6 to 12 business days worldwide. Due to the characteristics of customized eyewear products, we maintain stable and standardized delivery progress for every global order, ensuring equal shipping speed and service quality for all customers.

Real-Time Logistics Tracking Service

Once your eyewear package is dispatched, the system will automatically generate an exclusive tracking number and send it to your reserved email address. You can check the real-time transportation status, transit progress, and delivery update of your order online at any time, with full logistics transparency.

Uncontrollable External Delay Factors

Cross-border transportation may encounter objective delays caused by international customs clearance procedures, local policy inspections, international public holidays, extreme weather conditions, and third-party logistics system adjustments. These uncontrollable factors may slightly extend the delivery time beyond the estimated cycle.

Delivery Liability Explanation

All displayed delivery times are accurate estimated values for reference only. We cannot assume legal responsibility for delivery delays, package status changes, or transit abnormalities caused by external uncontrollable objective factors beyond our operational control.

Customer Customs & Import Responsibilities

Customers are responsible for abiding by the local import regulations and commodity inspection standards of their destination country or region. All import duties, tariffs, customs clearance fees, and related procedural expenses incurred during cross-border logistics shall be borne independently by the purchaser.

Logistics Abnormality After-Sales Support

Our professional logistics team will continuously track the transportation status of all packages. For rare cases such as package damage, missing parts, or logistics stagnation within the policy scope, we will provide official supporting documents and targeted solutions to actively assist customers in solving problems.

Â