REFUND POLICY

Policy Purpose & Application Scope

This refund policy formulates standardized return, exchange, and refund rules for all customized prescription glasses, magnetic interchangeable frames, fashion sunglasses, and eyewear accessories. It standardizes global after-sales service processes, fully protects the legitimate shopping rights and interests of every international customer, and maintains fair and standardized after-sales processing standards.

60-Day Global Worry-Free Return Window

All orders on our official website enjoy a 60-day long valid return protection period, calculated from the official delivery date of the package. Customers can submit formal return and after-sales applications within this valid cycle for eligible product problems, enjoying long-cycle and reliable shopping protection.

Returnable Product Qualification Rules

Returnable products must remain intact, unused, unmodified, free of artificial scratches, stains, wear marks, and personal disassembly. All original packaging, accessories, labels, and protective films must be completely retained. Products damaged by personal improper use, artificial modification, wrong self-operation, or long-term wear are not eligible for return processing.

Eligible Refund & Replacement Scenarios

We provide full refund, partial refund, and free replacement services for objective product problems, including factory production defects, frame asymmetry, lens processing errors, transportation extrusion damage, missing accessories, and incorrect order delivery. We fully undertake after-sales responsibility for product quality and shipping problems.

Required Evidence for After-Sales Application

When applying for returns and refunds due to product quality problems, customers can provide clear real photos and videos of the defective parts to assist our after-sales team in accurate assessment. We will objectively verify each problem and provide the most reasonable solution based on the actual situation.

Standard Refund Processing Cycle

After the returned products arrive at our official warehouse and pass comprehensive manual inspection and verification, our team will complete after-sales review, confirmation, auditing, and fund release within 5 to 10 business days to ensure efficient and standardized refund processing.

Unified USD Refund Settlement Rule

All refund amounts are calculated strictly according to the original US dollar payment amount of the order and returned to the customer’s original payment channel. The final fund arrival time is subject to the processing cycle and system rules of your bank and payment platform.

Equal After-Sales Protection for Promotional Orders

All summer discounted products and promotional eyewear enjoy the exact same 60-day after-sales return protection and quality guarantee as full-price products. Discount activities will not reduce product quality standards and after-sales service rights, ensuring every customer shops equally securely.

Non-Returnable Situation Explanation

Due to the personalized customization attributes of prescription eyewear, returns caused by purely personal subjective preferences such as style dislike, color difference, and inappropriate subjective matching without objective quality problems are not supported, which conforms to international customized product retail specifications.

Policy Update & Dispute Resolution Standard

We reserve the right to appropriately adjust and optimize policy clauses in accordance with US consumer protection laws, international cross-border e-commerce regulations, and eyewear industry retail standards. All after-sales disputes shall be resolved based on the latest official policy version.

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